Patient Guide

Everything you need to know before your visit

What to Bring

Identification: National ID, Passport, or Birth Certificate
Registration Card: If you are a returning patient
Referral Letter: From your referring doctor
Medical Records: Previous X-rays, scans, or test results
Insurance Card: If you have medical insurance

Waiting Times

Registration: 10 minutes (non-emergency)
Emergency Triage: Immediate
Admission: 20 minutes
Radiology: 20 minutes
Laboratory: 30 minutes
Physiotherapy: 30 minutes
Consultation / Review: 30 minutes
Discharge: 40 minutes

Billing & Payment

Registration: Kshs 1,000 (Specialist) / Kshs 500 (General)
Specialist Consultation: Kshs 2,500
General Consultation: Kshs 1,500
Radiology / X-Ray: From Kshs 1,500
Laboratory: From Kshs 800
Physiotherapy: Kshs 1,500 per session
Admission: 50% deposit of agreed amount
We accept M-PESA, cash, and all major credit cards

Emergency Services

24/7 Emergency Trauma Centre
Immediate triage and assessment
On-call trauma surgeons 24/7
Emergency ambulance services available
Contact: +254 725 856 972 (Emergency)

Service Delivery Charter

Detailed Service Information

Service	Patient Requirement	Charges (Kshs)	Waiting Time
Outpatient Registration	National ID or passport, patient details	Specialist: 1,000 / General: 500	10 Mins
Specialist Consultation	Registration card, referral letter where available	2,500	30 Mins
General Consultation	Registration card	1,500	30 Mins
Emergency Triage	Identification documents if available	Included	Immediate
Admission	Doctor's recommendation, consent forms	50% Deposit	20 Mins
Radiology / X-Ray	Investigation request	From 1,500	20 Mins
Laboratory Tests	Investigation request	From 800	30 Mins
Plaster / Cast Application	Doctor's request	From 2,000	30 Mins
Physiotherapy Session	Referral or treatment plan	1,500	30 Mins
Discharge Processing	Discharge summary, invoice clearance	Per Invoice	40 Mins

Have Questions?

Contact our patient relations team for assistance.